Returns & Exchanges

At Lulusar, we strive to ensure you are fully satisfied with your purchase, offering a seamless exchange process for products returned in their original condition within 7 days of delivery. Please note that customized items and sale products are generally ineligible for return unless they arrive damaged.

Return Process

• 1.
  Initiate Request

  Contact our customer care team via email or WhatsApp within 7 days of receiving your order to notify us of your intent to exchange or return.

• 2.
  Quality Inspection

  Ensure the garment is unworn, unwashed, and has all original Lulusar tags attached to qualify for a successful return process.

• 3.
  Package & Dispatch

  Securely pack the item in its original packaging and ship it back to our central warehouse using a traceable courier service of your choice.

• 4.
  Store Credit Issuance

  Once our quality assurance team approves the return, we will issue a digital store credit voucher valid for use on your next Lulusar purchase.